Inbound & Import Logistics Supervisor

El Segundo, CA, Remote or Hybrid

Company Overview

Thai Union Group Public Company Limited is the world’s trusted seafood leader, leveraging its expertise, bringing high quality, safe, delicious and seafood products to customers across the world for over 40 years. We are the world’s largest producer of shelf-stable tuna products, with a global workforce of over 44,000 people who are dedicated to pioneering sustainable and innovative seafood products.

Our commitment to enable “Healthy Living and Healthy Oceans” is realized through initiatives that cover a wide spectrum, from building sustainable ecosystems based on new technologies, through to investments in a number of global startups focusing on functional nutrition. Our SeaChange® sustainability strategy is a key pillar of our sustainability efforts, resulting in our inclusion in the Dow Jones Sustainability Index Emerging Markets (DJSI) for seven straight years and the FTSE4Good Emerging Index for five straight years. In addition, we have been named as one of the world’s highest performing sustainable companies, receiving a Gold Class distinction in the S&P Global Sustainability Yearbook 2021. These recognitions highlight that sustainability is not just integrated across all of our business practices, but has become the way our company does business. 

We are dedicated to producing sustainable, convenient, and quality seafood products to help families worldwide lead healthier lives. In addition, we put a high priority on food-tech innovation, which can be seen through our expansion into areas such as alternative protein (including plant-based meats), supplements, and marine ingredients.

Scope

Providing hands-on leadership to import/inbound personnel, directing the team members to meet organizational goals and maintain productivity and profitability of the inbound department. Identify and communicate system related or operational improvements opportunities within the inbound team to direct management.

High level of competency and knowledge of U.S. Customs and FDA regulations, SIMP requirements and security regulations to ensures that shipments pass through U.S. Customs and complies with U.S. FDA regulations.

Supervise, coordinate and monitor activities of import/inbound personnel in providing proper & timely delivery of frozen and refrigerated seafood cargo from country of origin to the U.S. or other markets, as needed. This involves constant planning, monitoring, analyzing, prioritizing, and the ability to think quickly, and exercise good business judgment to handle problems as they arise. This position regularly exercises discretion and independent judgment. This position reports directly to Supply Chain Manager and operates independently.

This position requires the Import and Inbound Logistics Supervisor to come into the El Segundo office three times per week. 

Responsibilities

• Direct team members to ensure that all shipments of product from international locations are properly cleared on a timely basis through U.S. Customs and FDA.
• Delegate work tasks to team members and ensure all incoming email inquiries are processed within two hours of receipt and promptly attend to all urgent messages.
• Direct and monitor inbound personnel in managing assigned account designation and reviewing and tracking inbound containers through AO report.
• Work in partnership with all internal cross functional teams on all their inbound logistics need including, but not limited to cross docks and direct shipment to customers. 
• Works with responsible parties and stakeholders to resolve issues. Direct inbound personnel to actively participate and regularly attend the customer engagement meetings.

• Works extensively with data, analyzing and interpreting inbound containers as well as other sources of data to develop and maintain current and future reports to mitigate the occurrence of penalties and fines such as demurrage and detention charges.
• Proactively monitors inbound KPI’s. Identifies potential trouble areas relating to inbound container issues, warehouse capacity, equipment shortage and port congestions
• Collaborate and works with Custom Brokers, Ship Line personnel, various Port Authorities, Carriers and Warehouse personnel to ensure security and efficient cargo flow.
• Consistently works with the suppliers to ensure prompt, complete and accurate submission of import document requirements and facilitates reimbursement of charge backs.
• Review, challenge and approve invoices from custom brokers, ship lines and carriers.
• Responsible for arranging and monitoring the re‑exportation or destruction of FDA rejected product.
• Assesses gaps and implement improvement on Inbound Logistics daily processes.
• Submits monthly and quarterly inbound related reports requested by management.
• Reviews, update and develop procedures, processes, and activities related to inbound logistics activities to comply with the company standards.
• Analyzes problem situations, proposes and implement solutions.
• Other duties as may be assigned at the discretion of Supply chain Manager.

Requirements

• Knowledge of U.S. Customs laws, regulations and USFDA guidelines.
• Experience with regulatory filings and export/import transportation.
• Familiarity with Canadian Customs and Canadian food inspection agency.
• Familiarity with FMC regulations.
• Excellent leadership skills, flexibility, strong analytical and interpersonal skills, and the ability to communicate effectively with a wide variety of audiences.

• Ability to plan, organize, prioritize, multi-task, and use time effectively.
• Ability to communicate effectively with government agencies, shippers, custom brokers, warehouse personnel, ship line personnel, carriers and others.
• Ability to work independently to solve problems, propose solutions, use good business judgment, take initiative.
• Demonstrate attention to detail. Keep accurate and complete records.
• Provides prompt and courteous customer service, maintain professionalism under pressure.
• Consistent reliable attendance.

Preferred Qualifications

• Food/commodity experience. 
• Accustomed to working with a company ERP system and is regarded as a quick learner, comfortable with new platforms.
• SAP experience, particularly within the MRP module highly desired.

Education/Experience

• Baccalaureate (BA or BS) degree in business, supply chain management or related program required. Minimum of 3-5 years of job-related experience required.

• High level of competence in current versions of Microsoft Excel, Word, Power Point and SharePoint
• Analytically minded, with the ability to interpret broad sets of data and extract key points of analysis.
• Able to work quickly, sometimes under pressure of a deadline, without compromising quality of work.
• Seeks to identify problems proactively and is able to plan strategies to overcome and execute on plan.

Language Skills

No foreign languages required. Knowledge of Spanish preferred but not required.

Reasoning Ability

Ability to solve practical and complex problems and effectively handle a variety of possibilities and/or situations.

Physical Demands

While performing this job, the employee is regularly required to sit, communicate, usually through talking, hearing, writing and typing. Employee should be able to operate standard office equipment, i.e., telephones, computers, facsimile and copier. The employee is occasionally required to stand and walk, and move or lift to 35 lbs. The employee regularly works in a well-lighted, heated and/or air-conditioned indoor office setting with a moderate degree of noise.

The employee is required to comply with all company policies, rules and directives, including safe work practices.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.