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Quality Assurance Director

El Segundo, California

Based at Thai Union North America Headquarters he/she reports hierarchically to the Vice President of Quality Assurance of Thai Union North America (Chicken of the Sea). His/her main mandate will be to contribute to the profitable growth of Thai Union North America (Chicken of the Sea), through the development and implementation of strong end-to-end Food Safety and Quality systems. The position is responsible for establishing a corporate quality assurance system and team that promotes customer satisfaction while maintaining all regulatory requirements to ensure safe, quality food. He/she will be an effective member of the Quality Assurance team and will actively contribute in meeting safety and quality requirements.

Responsibilities:

  • Ensures products and processes conform to established quality and regulatory standards including US FDA and British Retail Consortium (BRC) requirements
  • Leads the development of Operating Standards and co-packer manufacturing and finished product specifications to meet COSI and regulatory requirements.
  •  Provides prompt and appropriate responses to consumer complaints and queries.
  •  Provides appropriate and timely disposition of substandard product.
  • Maintains compliance with FDA and other applicable food regulations.
  • Initiates and implements quality improvement activities to raise the performance of the company’s product lines
  • Educates and trains employees as to their impact in the quality management system
  • Develops, implements, manages and integrates a quality management system for manufacturing plants
  • Serves as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement
  • Designs, implements and documents procedures for process control, process improvement, testing and inspection
  • Performs root cause analysis and other problem-solving activities to identify effective corrective actions and process improvements
  • Establishes collection and analysis of statistical data to predict trends that will affect improvement of product quality
  • Analyzes customer’s product specifications to establish efficient and effective requirements for ease of manufacture
  • Develops process certification standards and assists in process certification, including participation in external audits
  • Interacts with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel
  • Establishes supplier quality and food safety requirements
  • Leads internal audit and co-packer audit program of manufacturing facilities
  • Interfaces with supplier and customer representatives concerning problems with quality control and assure that effective corrective action is implemented
  • Ensures company label initiatives are appropriately implemented including laboratory analysis, product evaluations, database maintenance and label review
  • Communicates new regulatory requirements and industry actions to company management and makes recommendations for policy, procedure or specification improvements
  • Develops strategic plans for continuous quality improvements and maintenance of current quality standards

Team:

  • Goal Setting (PMP)and Succession Planning for Team Members
  • Responsible for holding team accountable for deliverables based on clear expectations and deliverables
  • Lead a culture based on performance and continuous improvement
  • Coach/Mentor and Develop Team Members Collaborate cross-functionally individually and as a team to deliver QA goals

Requirements:

  • Degree in scientific discipline, advanced degree preferred.
  • 10+ years of experience in shelf stable and ready-to-eat seafood manufacturing industries in a quality or food safety focused role
  • Senior managerial experience in a hands-on environment
  • Excellent communication skills, team member can work collaboratively with colleagues across all functions
  • Excellent analytical, presentation and writing skills
  • Senior managerial experience in a hands-on environment
  • Demonstrated experience in the strategic design, implementation and management of domestic internal audit strategies Demonstrated knowledge of complex US federal, state and local and international laws and regulations.

Submit a copy of your resume to: Kevin Klein at cos.careers@thaiunion.com.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

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