Manager, Quality Assurance & Packaging

El Segundo, CA

COMPANY OVERVIEW

Chicken of the Sea is an iconic American brand that was founded in 1930. Chicken of the Sea Frozen Foods is a leader in frozen shrimp, refrigerated crab, and other premium seafood. Under parent company Thai Union, we are a leader in sustainability with some of the most ambitious commitments in the industry.

OVERVIEW OF ROLE

The Manager, Quality Assurance & Packaging supports the Senior Manager in the day-to-day implementation and execution of quality and packaging programs for Thai Union North America’s frozen and perishable seafood business. This role coordinates quality and packaging activities across the global supply chain, including teams in India, Thailand, Indonesia, USA, and Canada. The Manager ensures regulatory compliance, packaging accuracy, and food safety through cross-functional collaboration with co-packers, suppliers, and internal departments, such as the commercial team. From time to time may engage with customers directly on QA and packaging related matters. This is an in-office role in our El Segundo (Los Angeles) office with a compensation range of 90k-100k, DOE.

KEY RESPONSIBILITIES

Quality Assurance Support

• Assist in managing the global QA team and aligning workflows across regional operations.
• Support the maintenance of QA systems and documentation to meet FDA, BRC, CFIA, and FSVP requirements.
• Coordinate internal audits, supplier/co-packer audits, and ensure timely follow-up on corrective actions.
• Support the execution of HACCP plans, allergen controls, recall readiness, and traceability documentation.
• Conduct root cause analysis and assist with implementation of CAPAs for customer complaints and quality incidents.
• Track and compile QA metrics and dashboards for internal and customer reporting.
• Assist in the onboarding and qualification of new co-packers and raw material suppliers, ensuring compliance and food safety readiness.

Packaging Implementation

• Coordinate packaging component development and updates, including material specifications, labels, barcodes, and regulatory compliance across markets.
• Assist with routing, approval, and version control of packaging artwork using SAP, SharePoint, and Box.
• Manage timelines for re-packs, private label launches, and packaging transitions in collaboration with cross-functional teams.
• Support vendor coordination, print proofing, and shipping of packaging components to co-packers.
• Ensure bilingual/multilingual packaging compliance in collaboration with Regulatory and Sales teams.
• Maintain organized packaging documentation and support packaging audits.

Operational & Cross-Functional Collaboration

• Collaborate with Procurement, Supply Chain, Sales, and Operations to ensure quality and packaging execution meets commercial timelines.
• Serve as liaison with external vendors, labs, and testing agencies for ongoing QA and packaging projects.
• Support sustainability initiatives, including packaging reduction, recyclability, and traceability efforts.
• Participate in cross-functional meetings to support quality and packaging initiatives and escalate risks when needed.

Key Performance Indicators (KPIs)

• Accuracy and timeliness of QA documentation and packaging approvals.
• Completion of audit corrective actions within required timelines.
• Reduction in customer complaints related to packaging and product quality.
• Successful project support for new launches and transitions.
• System maintenance and version control accuracy for packaging specs.

REQUIREMENTS

Qualifications

• Bachelor’s degree in Food Science, Packaging, or related field.
• 4+ years of experience in food quality and/or packaging, preferably with frozen/perishable products.
• Familiarity with FDA, BRC, CFIA, and FSVP requirements.
• Experience supporting co-packers and working with suppliers across global regions.
• Proficiency with QA/packaging systems (SAP, Ariba, SharePoint).
• Strong organizational and project coordination skills.
• Ability to manage people
• Excellent written and verbal communication skills.

Competencies and Values

• Execution-Focused: Able to drive projects forward with attention to detail and urgency.
• Team-Oriented: Works collaboratively across time zones and departments.
• Analytical: Capable of analyzing problems and identifying effective solutions.
• Quality-Driven: Maintains high standards in documentation and compliance.
• Adaptable: Comfortable working in a fast-paced, global business environment.

PHYSICAL DEMANDS

While performing this job, the employee is regularly required to stand, communicate, usually through talking, hearing, writing and typing. Employee should be able to operate standard office equipment, i.e., telephones, computers, facsimile and copier. The employee is occasionally required to stand and walk, and move or lift to 35 lbs. The employee regularly works in a well-lighted, heated and/or air-conditioned indoor office setting with a moderate degree of noise. This job across requires domestic and international air travel (30%).

The employee is required to comply with all company policies, rules and directives, including safe work practices.

VALUES

• Collaborative – works well with diverse workforce; communicates professionally with associates and leaders
• Responsible – punctual, proactively communicates status of issues and projects
• Humble – eager to learn new skills, asks for assistance when needed
• Passionate – has a support-mindset; committed to be the best
• Respectful – exhibits behaviors of caring, compassion, honesty, integrity, and fairness
• Innovative — constantly looks for ways to be more efficient and productive; Committed to continuous improvement

A career at Thai Union is a unique experience to grow as a professional and as a person. You will join a global fast-growing, innovative, and entrepreneurial organization deeply committed to its people, its community, and the environment.

Every single one of our employees matter. We are always listening and giving our talent opportunities to grow, develop, and implement new ideas to make a difference. Our focus on corporate social responsibility and sustainability in a creative and dynamic environment, combined with great opportunities to lead progress, is a guarantee you will quickly develop your professional skills within a diverse & inclusive human-centered organization.

Thai Union is committed to providing equality of opportunity. If you require any reasonable adjustments to help support your application, please let us know.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.